Laurel Symonds
Client Care Manager
Laurel brings a unique mix of creativity, coordination, and operational excellence to her role as Prospecting & Client Engagement Manager. With a background spanning television production, logistics, and corporate operations—including roles with Shortland Street, NFL Construction, and New Zealand Rugby—Laurel is no stranger to fast-paced environments where precision, and clear communication are key.
Laurel is responsible for driving prospecting efforts across the business, maintaining an active and organised sales pipeline, and ensuring consistent engagement with potential clients. Her adaptability, attention to detail, and natural people skills make her a perfect fit for this vital role—one that directly supports business growth and exceptional client care.
Known for her high standards, initiative, and ability to stay calm under pressure, Laurel brings energy and structure to every task. She’s passionate about building systems that work, keeping things on track, and helping teams stay front-of-mind with the people who matter most — future clients.